Your advertisers have questions — campaign setup, creative specs, billing, reporting. Chatlit answers them instantly with an AI assistant grounded in your documentation, and hands off to your ad-ops team the moment a human should step in.
One script tag. Live in your portal in under five minutes.
The problem
Every advertiser, brand and agency you onboard brings the same questions back to your team — by email, three days late, with screenshots. Chatlit catches them in the portal, in the moment.
Features
Answers come from your knowledge base — rate cards, creative specs, campaign guides — never invented. Powered by Claude.
Frustration, billing disputes, upsell signals — the AI transfers to your team automatically, with the full transcript and an instant summary.
Real-time shared inbox with assignment, private notes, canned replies and resolution workflow for your ad-ops and account teams.
Run separate widgets for your advertiser portal, seller center and docs site — each with its own branding, bot rules and knowledge scope.
Conversation volume, first-response time, CSAT ratings, and how many questions the AI resolved before they ever reached your team.
Pipe conversations into your CRM, alert Slack on handoffs, sync visitor identity from your portal. REST API with signed webhooks.
How it works
One script tag in your advertiser portal. Shadow-DOM isolated, ~9 KB, zero conflicts with your stack.
Paste in your creative specs, rate cards, campaign guides and FAQs. The AI assistant only answers from what you give it — and says so when it doesn't know.
AI always answers first, only covers nights and weekends, or stays off entirely — per portal. Your team takes over with one click.
Pricing
Early access: every plan is free while we onboard our first retail media networks.
Put an answer in front of them before they open a support ticket — or worse, stay silent and churn.
Create your workspace — free